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Top 10 FAQ – Frequently Asked Questions

Questions? Here are the top 10 FAQ (Frequently Asked Questions) about our services. If you don’t find the answer here, please contact us for the answer to your question.

Upscale Medical Transportation is a family owned and operated senior, wheelchair and stretcher, transportation service for residents of Essex and Union County, NJ. In addition to private wheelchair transport and stretcher transport, Upscale provides private hire senior transportation and non-medical healthcare transportation for ambulatory clients.

Call us at (973) 393-2846. One of our friendly and professional dispatch coordinators will take your appointment information, give you the complete cost of your trip and book your journey.


We advise booking your private hire transportation 24 hours ahead to ensure availability, although we pride ourselves on our responsiveness to all requests.

Upscale Medical Transportation is a licensed provider of senior, wheelchair, and stretcher transportation. We carry full comprehensive and industry-specific ‘Non-Emergency Medical Transportation’ general and auto liability policies. We advise that anyone in need of transportation services request this important information from their provider ahead of receiving their services.

Upscale Medical Transportation provides private wheelchair transportation, senior transportation, and stretcher transportation in their state-of-the-art wheelchair-accessible vans. All Upscale Medical Transportation Wheelchair Accessible Vans are:

  • Newer models: all vehicles are safe, clean and freshly sanitized for the protection of all of our staff and customers.
  • ADA (American with Disabilities Act) and Veterans Administration Compliant
  • Mechanically inspected by the state of New Jersey Department of Health NJDOH/OEMS
  • State of the art rear entry wheelchair accessible

Upscale Medical Transportation employ the most professional, punctual and reliable drivers, guaranteed to exceed your expectations at every turn. All drivers undergo the following training:

  • Level 2 Criminal Background Check
  • CPR Training (American Heart Association)
  • Motor Vehicle Record Check
  • Defensive Driving Training

Upscale Medical Transportation’s state of the art wheelchair accessible vans go beyond ADA requirements, with 56” high door openings, 58” of interior height and 34” wide ramps and interiors. All handicapped transportation vans can accommodate both manual and electric wheelchairs and professional drivers are at hand to assist.

Rates are dependent on each client’s pick-up and drop-off location, as well as for one-way or round-trip journeys. Please call +1 862-381-0815 today for individual rates.

Upscale Medical Transportation accepts payment by cash, check, and all major credit cards, as you prefer (credit card information is required at time of booking).

After your driver has assisted you to your destination, they will hand you a card with the telephone number of the Upscale Medical Transportation dispatch coordinator. Simply call when you are ready to be picked up for your return journey and your driver will be with you within 20 minutes.

pscale Medical Transportation Vehicles can accommodate up to 3 passengers, in addition to one wheelchair user. Please feel free to bring along a family member, friend, caregiver or service animal for the ride, at no additional cost.